How To Ensure and Maintain Continuous Quality in an Organization

 

In a healthcare organization or any organization for that matter, ensuring Continuous Quality is one of their top priorities. This is because quality is what makes an organization function properly and what makes it profitable or fulfill the purposes for which it was built. Below we discuss ways that an organization can ensure continuous quality within its operations and among its people.



Commitment to Continuous Quality

If you want to achieve success at something you have to commit to it. Same goes for quality. You have to commit to achieving good quality and maintaining it. One of the pioneers on the topic of quality management W. Edwards Deming mentions “consistency of purpose” as one of the pillars of quality management. Commitment must be at all levels of an organization from top to bottom and across all departments. The commitment to quality has to reinforce and emphasized on so that members of the organization do not start to compromise. If there is no commitment from members of the organization, they will start to make compromises and slip-ups when it comes to quality and these add up pretty quickly and before you know it, the entire quality system is compromised. It is important to train employees to see the connection and the relationship between their actions, their work ethic, and the company's overall performance.

 

Tracking Quality and Mistakes

 

In order to correct mistakes in quality made and prevent them from occurring again, they have to be tracked. Organizations and manufacturers need to set quality specifications and then sample a small number of products in each batch to see if they measure up to the specifications that have been set. This process of tracking quality and tracking mistakes is called statistical quality control. If too much deviation from the set standards occur the manufacturing process is changed or adjusted to course correct. Companies also use quality tracking to track customer satisfaction through taking customer complaints into account and other forms of customer feedback. There are various ways to get customer feedback.



Training Employees

Experts have said that it is better to train every employee on every level of the company on quality control and quality maintenance. If only a small group of employees are trained, it sends a message to the rest of the employees that maintaining quality is not their concern. Training should start from the beginning stages of when an employee joins an organization - so it should start at the employee orientation. Then this training should continue throughout the course of the employees time in the organization. Different companies have different approaches to this. For example, some companies include the quality training in the orientation training and merge both subtly. Some other companies create a separate training for the new employees to undergo right after their orientation training and this gives them a first-hand perspective on how the company runs and how the maintain continuous quality. By tying individual behavior to an overall system of work, and then showing where that system can, on occasion break down, you will be giving workers the information they need to be good stewards of your business.

 

An old saw of the quality movement is that any business with a quality control department is doomed to poor performance, for it has demonstrated to every other employee that quality is not his or her chief concern. Instead, quality experts recommend that businesses train workers at all levels to look for ways to improve quality and to ameliorate problems. Whichever approach the organization chooses (or some organizations that choose a combination of both) wat matter is that there is consistency and that the message is passed along pretty clearly. Training should emphasis on the importance of individual behavior to the overall goal of the company By tying individual behavior to an overall system of work, and then showing where that system can, on occasion break down, you will be giving workers the information they need to be good stewards of your business.



Organize Quality Circles

 

Quality circles are another way that you can ensure continuous quality in an organization. Organizing quality circles is an old practice (first introduced by Edward Deming in the 1970s) that has proven to be effective time and again. Basically, a quality circle means that groups of employees are encouraged to assess processes and recommend improvements, all with the goal of promoting quality, efficiency, and productivity. A quality circle has the authority to make changes that would improve quality and make the organization function better. A quality circle should contain members from different parts of an organization, and the members should join voluntarily, and the quality circle should set its own agenda of what it hopes to achieve. A quality circle should be given the right resources to pursue their quality goals. Other members of the organization should also not stand in the way of the mission of a quality circle.